Frequently Ask Question
Is the price inclusive of shipping costs?
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How long is the delivery time from when the item is ordered?
The delivery time from when the item is ordered depends on the stock at our factory. If we have the item in stock, we will ship it immediately. If there is no stock, we will need time to produce it, and the production time depends on the order quantity.
Is it possible to make payments with a Credit Card or PayPal?
We can accept payment via credit card. Payments also can be made through bank transfer or PayPal. You can find more detailed information here.
If the item ordered is the wrong size or type, can it be returned?
We always provide detailed descriptions for each product. Additionally, during the order confirmation, we double-check with the customer to ensure that the type of natural stone specified is correct. If we make a mistake in the shipment and the delivered item does not match what was confirmed in the order form, the return of the item will be at our expense, and we will replace it with the correct item.
Can the ordered items be shipped internationally?
Yes, we can accommodate international orders. We are ready to fulfill export orders, whether by container or small packages, and we can also arrange shipments to overseas destinations up to the destination port.
How is the payment process for customers abroad?
You can make payments through bank transfer (telegraphic transfer), Irrevocable Letter of Credit (L/C) at sight, PayPal, Western Union, or Money Gram.